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Customer Service

What may we help you with?

Contact us
How to shop
Shipping information
Payment security
Returns & exchanges
Frequently Asked Questions
Gift Cards 


Order Inquiries

If you have a question about any aspect of your order or our website, our customer care representatives are available to help you 24 hours a day, seven days a week.

Email customer care

Call 1.877.654.7673

Calls from outside North America please call 214.321.3700 and will be charged at international rates.

 
 
Product Advice

Would you like more information on the products featured on our website? Some styling advice? Help choosing the perfect gift? Our Fashion Advisors try on every item we sell and can answer all your questions.

Email our fashion advisor

Call 1 877.654.7673 from 9am-8pm EST, weekdays, 9am-5.30pm EST, weekends.

 

Feedback and suggestions

Contact customer care
 

 

Press and media


Contact our Press Department

 

Our products

CARISSAROSE.COM sells exclusive, pure fashion that meets your personal style needs and fits you like none other.

 
 

How to shop
  • Use the SHIRTS and DRESSES links to help you find what you are looking for.
  • You can also shop by browsing our categories or our homepage.
  • Once you have found an item you wish to purchase, select your size and click on the ADD TO SHOPPING BAG button underneath each item.
  • Review the items in your shopping bag by clicking the SHOPPING BAG link at the top of the page.
  • You can use the REMOVE FROM BASKET link to delete items from your shopping bag.
  • Click on PROCEED TO PURCHASE to complete your order.
 

First time orders

To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is typed as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

Sizing information

Sizing varies slightly amongst styles we manufacture. So to help you choose the best size, on each product page you'll find a 'size & fit' tab with further information on how the garment fits, and whether it runs true, small or large to size.

If you need more help, our team of Fashion Advisors try on every item we stock, and can answer all your questions on sizing and fit - simply email our fashion advisor for advice.

Don't forget that it's free to exchange items within the United States. See our Returns & Exchanges section for more information.

  

Gift orders

Looking for the perfect gift? Our Fashion Advisors can provide you with tailored gift suggestions. Simply send an email to our fashion advisor  or call 1.877.654.7673 from 9am-5.30pm EST, seven days a week.

Discounts and Promotions

To be notified as soon as our sale starts and of further reductions, click here.
 
Sale price adjustment policy

CARISSA ROSE is happy to offer a sale price adjustment on items purchased up to fourteen days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved.

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price.
 
Your account

Register with us and you'll be able to enjoy the following benefits through your CARISSA ROSE account:
  • Track your orders and review past purchases
  • Build a customized Wish List to create personalized outfits that you can email to friends and family. Plus, you can also print your shopping lists for increased convenience
  • Add sold out items to your Wish List so you can see if more stock arrives
  • Save your address and card details so you can shop even quicker next time
  • Manage your account details, address book and email preferences

To create an account, simply click on SIGN IN and then REGISTER NOW to fill in your details.
 
Forgotten passwords:

If you have forgotten your password, follow the FORGOTTEN PASSWORD instructions on the SIGN IN page.  A new password will be emailed to the email associated with your account.

 

Shipping methods and costs

We deliver to countries around the world, and offer different shipping options to meet your needs - as listed below.

Destination

Service

Cost

Transit time

United States

Ground

$12.00

3-7 Working Days

 

2-day Express

$25

2 Working Days

 

Overnight

$50

Next Day

Canada & Mexico

International Priority

$20

7-10 Working Days

Rest of the World

International Priority

$30

7-10 Working Days



    All orders within the US are shipped via UPS (and sometimes USPS) from 9am-8pm, Monday to Friday
    International and Canadian orders are delivered by USPS/Postal Mail from 9am-5pm, Monday to Friday


Please note: that we aim to dispatch all orders within 24 hours with the exception of sale periods where this may take up to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, CARISSA ROSE is not responsible for any delays caused by destination customs clearance processes.
 
Important information
  • We are unable to redirect orders once items have been dispatched.
  • Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

Free shipping

From time to time, we also run free shipping promotions. To be notified by email, simply sign up to fashion news by clicking here. Please note that free shipping promotions will be applied to your order on the payment page.
 
Insurance

CARISSA ROSE insures each purchase during the time it is in transit until it is delivered to you.
 
Taxes & Duties

Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax will be calculated on the total merchandise value, and displayed on the Order Summary page. 

If you are shipping within the USA, sales tax will only be charged on orders shipped to Texas. No other tax will be applied to orders shipped within the USA. Please note that all non-customs related local taxes are the customer's responsibility. CARISSA ROSE is not responsible for reporting or paying additional local taxes to states, such as Use Tax.

 
 
Payment

We accept Visa, MasterCard, American Express, Discover, Visa Debit, and MasterCard Debit.


Website security

To help ensure that your shopping experience is safe, simple and secure CARISSA ROSE uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.


Digital Security Certificates

CARISSAROSE.COM is registered with Verisign as an authentic site. This ensures that your information is kept private while in transit between your web browser and our web server.

 
 
Our Returns and Exchanges Policy


At Carissa Rose, we want to make you happy, so if you're not completely satisfied with your order, we'll do whatever we can to make it better!

Read our simple Returns and Exchanges Policy below, follow the steps for the type of transaction you want to make, and remember, you can always contact us with any additional order or product-related questions or issues!
  •  
  • All returns packages must be received within 30 days of the date your order shipped from us.  Returns outside this timeframe may be accepted at the discretion of CARISSA ROSE and may only be refunded as a store credit.
  • Returns are processed within 5-7 business days of package receipt.
  • Refunds can only be issued to your original payment method or in the form of store credit.
  • Shipping is non-refundable, except in cases where we have made a shipping error
The following items are non-refundable:
  • Returns received after 30 days of the original order shipment date
  • Returns received in damaged or worn condition
  • The following items are returnable for store credit only:
  • Returns received more than 30 days after the original order shipment date (late returns may also be subject to a 50% restocking fee)
  • Items received without original garment tags, if tags are missing that is considered for store credit only

How to Make a Return or Exchange

Making returns and exchanges is easy.  As long as your items are eligible for return or exchange (see guideline above), start off by following these easy steps:

Include your original invoice in your package. If you misplaced it, simply go to "My Account," click on your "Order History," select the right order number, and print.
On the front of your packing slip, circle the names of the items you are returning or exchanging and fill out the Return or Exchange column on the back.
Place your packing slip, along with the item(s) in unworn condition and with tags attached, in a securely sealed shipping container.
 
From the options below, determine the type of transaction you are making, and follow the rest of the steps.


Free Domestic Returns

Follow the steps on "How to Make a Return or Exchange," then:

Affix your free, prepaid return label found on the back of your packing slip.  Thankfully, this is a complimentary to you shipping label.
Affix the label to your package, and make sure there are no other shipping labels on it.
Use the US Postal Service to send it on its way. You can find USPS Locations here.

We'll email you when we process your return!
 
International Returns

Follow the steps on "How to Make a Return or Exchange," then ship your package to:

Carissa Rose
attn:  Returns Department
606 Northlake Drive
Dallas TX  75218

We'll email you when we process your return!

Free Domestic Exchanges

If you need to exchange an item for a different size or color, we offer free 'quick' and ‘traditional’ methods of exchange. Here's the difference:

Quick Exchange

This is the best and fastest way to ensure you get the size or color you want before an item runs out of stock. To exchange as quickly as possible:

First, call Customer Care at 1-877-654-7673. We’ll place a new order immediately, charge your card for your new item, and waive shipping charges.
   
All that’s left to do is to return your original item for a full refund! Just follow the steps listed under "How to Make a Return or Exchange" and "Free Domestic Returns." We’ll email you when we process your exchange!


Traditional Exchange

This takes a little longer, so our more limited items may be gone by the time we process your request. But, if you don’t want the temporary second charge that comes with a quick exchange, this is your best option. Just follow the steps listed under "How to Make a Return or Exchange" and "Free Domestic Returns" - be sure to indicate that you are exchanging, and the new size you want.

We’ll email you when we process your exchange!

International Exchanges

Unfortunately, due to the increased cost of international shipping, we do not offer international exchanges.


Gift returns

If you have received an item as a gift, you may exchange it for a store credit or have the amount credited back to the purchasers card.

For questions, please email customer care customercare@CARISSAROSE.COM


Receiving your refund

Your refund will be credited to the original purchaser's credit card and will exclude shipping costs (with the exception of faulty items).

If your order has been sent to a destination within the US, all sales taxes will be refunded. Outside the US, customs duties and sales taxes are non-refundable through CARISSA ROSE. However, you may be able to recover these by contacting your local customs bureau directly.

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Important information

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately
  
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
   
Items should be returned in their original packaging to ensure they are adequately protected in transit.

Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. We also may exchange your item, for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

For all faulty items outside of our Returns Policy, please contact customer care customercare@CARISSAROSE.com

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on CARISSA ROSE. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.


Buying a Gift Card

For further assistance please email customer care customercare@CARISSAROSE.com or call 1.877.654.7673, 24 hours a day, seven days a week.
 

Company Information:

CARISSA ROSE LLC, a limited liability company registered in the great State of Texas.

 

LEGAL PURCHASE AGE


If you are under 18, we require that you inform a parent or guardian about CARISSA ROSE's Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with CARISSA ROSE or placing an order with CARISSA ROSE.

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TYPES OF INFORMATION COLLECTED

The following information is provided by CARISSA ROSE to enable our online visitors to be fully informed of our Privacy Policies. The Site collects certain information when you interact with the Site. For example, the Site may collect "Personal Information" which is data that can be used to identify an individual, as defined by applicable law. The Site may also collect data that does not identify you specifically. The following is a list of data that we may collect and process about you:

Information that you provide by filling out forms on the Site. This includes information you provide when you register to use the Site; subscribe to any services offered on the Site including but not limited to interactive services (such as blogs, chat rooms, message boards, or other user forums); enter a competition or promotion sponsored by CARISSA ROSE; complete a survey; or report a problem with the Site;
   
Your correct date of birth, which we may require that you submit accurately to ensure that you do not access the Site if you are not of a legal age to purchase items offered for sale on the Site;
   
Any information you may provide when you contact us or send us a correspondence;
   
Details of any transactions you carry out through the Site including the placement of any orders by you; and
   
Details of your visits to the Site including, but not limited to, your computer's IP address, password information, page interaction information, traffic data, location data, weblogs, and other data about the resources that you access.

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WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW WE USE IT


CARISSA ROSE collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by CARISSA ROSE. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. We only save credit card information for those customers that have registered on the Site.

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

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USE OF COOKIES ON OUR WEBSITE

In common with many websites, we use "cookies" to help us gather and store information about visitors to our Site. A cookie is a small data file that our server sends to your browser when you visit the Site. The use of cookies helps us to assist your use of certain aspects of the Site. You can delete cookies at any time or you can set your browser to reject or disable cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site.

We may use information from cookies for the following purposes:

Traffic monitoring, for example, the IP address from which you access the Site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed our Site;
   
To recognize repeat visitors for statistical/analytical purposes or:
   
Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.

We may connect the information that we collect through cookies with other Personal Information that you provide to us. Such purposes are:

To customize or personalize your experience of the Site; for example, so that we can greet you on the site by name.
   
For transactional purposes, such as credit card sales or:
   
To monitor your use of the Site in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the Site that you visit most often or by letting you know about features of the Site that you have not accessed previously.

If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

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HOW PERSONAL INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH


CARISSA ROSE may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within the CARISSA ROSE group. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

When you register with CARISSA ROSE, you will be offered the opportunity to opt out of our email newsletter and other update services. If you choose to opt-out for this service, we will not send you alerts for new products, features nor enhancements; special offers; upgrade opportunities; contests or events of interest. However, if you choose to receive our emails from time-to-time we will use the information you provide to promote the products and services of our business partners or other companies within the CARISSA ROSE Group via email or direct mail. We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

In addition to disclosures identified in the purposes above, from time to time we may disclose Personal Information to:

Our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf or to provide services to us, such as warehousing and delivery; marketing and advertising; data processing; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law;
  
Unaffiliated service providers with whom CARISSA ROSE may subcontract, including website hosting companies, fulfillment companies and other third party service providers;
   
The prospective seller or buyer of CARISSA ROSE's business or assets, including where CARISSA ROSE or substantially all of CARISSA ROSE's assets is acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
   
If we are under a duty to disclose or share your personal data in order to: comply with any legal or regulatory obligation; respond to inquiries or requests from public authority; enforce or apply the CARISSA ROSE Terms of Use and other agreements; permit us to pursue available remedies or limit the damages that we may sustain; or protect the rights, property, safety or security of CARISSA ROSE, our employees, agents, contractors, customers, the visitors of the Site or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

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OPT-IN AND OPT-OUT PROVISIONS

When you register, you will be given the option to opt-out of subscribing to our regular update service.

At all times, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any email we send you will contain an easy automated opt-out link so that you can opt-out of that particular mailshot. Simply follow the indications in the email. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact a CARISSAROSE.COM customer care representative on US 1.877.654.7673 or by email at customer care customercare@CARISSAROSE.COM. It is not our current policy to share our customers' personal details with third parties other than as stated herein.

Should you choose to have your name and personal data removed from our database altogether, you can do so by sending an email to customer care customercare@CARISSAROSE.COM or by writing to us at: CARISSA ROSE, c/o Customer Care Department, CARISSA ROSE LLC, 606 Northlake Drive, Dallas TX  75218, USA.

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HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION CARISSA ROSE MAINTAINS

If for any reason you are concerned that the personal information held by CARISSA ROSE is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Preferences. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through customer finance check. If you prefer, you may contact us by email at customer care customercare@CARISSAROSE.COM and we will amend your personal details.

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SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

The data that we collect from you is stored at a destination inside the United States. Data we collect may also be processed by staff who work for us or for one of our suppliers or service providers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Where we have given you (or where you have chosen) a user identification code, password or any other piece of information as a part of a registration scheme or a security procedure to enable you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. In particular, you should not share your password with anyone who is not of legal age to enter into contracts and purchase goods in the country or other territory in which you are located or are accessing the Site or to anyone in a country or other territory where use of the Site is not permitted.

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavors to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal Information, we cannot guarantee the security of the data you transmit to the Site; any transmission is at your own risk. Once we have received your information, we will use reasonable efforts to try to prevent unauthorized access.

In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email.

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LINKS

The Site may contain links or references to other websites outside of our control. Links to other websites may use our Site logo or style as a result of a co-branding agreement. These websites may send their own cookies to you and may collect data and make use of that data in ways that this Site would not. Please be aware that we have no control over these websites and our Privacy Policy does not apply to these sites. We encourage you to read the Privacy Policies and terms of use linked or referenced in the websites you enter.

As required, this Privacy Policy may be supplemented by additional legal requirements in jurisdictions where we conduct business. Nothing in this Privacy Policy or otherwise will create, or add to, any right or claim (whether legal, equitable or otherwise) that any individual or person may have at law or otherwise against the CARISSA ROSE Group, the company or any third party or any of their respective directors, officers, employees, agents or representatives; nor will the existence of this Privacy Policy or its application impose or add to any obligations or liability upon the CARISSA ROSE Group that the CARISSA ROSE Group does not already otherwise have under law.

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WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS


If you require further information about our Privacy Policy, please go to the help section of the web site where frequently asked questions (FAQ's) are answered, if you require more information please go to the Contact Us section of the web site and send an e mail to the relevant CARISSAROSE.COM department. If you wish to talk to a CARISSAROSE.COM customer care representative please contact us on: USA 1.877.654.7673. Calls from outside the USA will be charged at international rates.

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YOUR CONSENT

By visiting CARISSAROSE.COM, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.
 

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