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Exchanges and Returns

 
Our Returns and Exchanges Policy

At Carissa Rose, we want to make you happy, so if you're not completely satisfied with your order, we'll do whatever we can to make it better!


Return Shipping is Free

Included on the packing slip in your package is a pre-paid Merchandise Return Label.  After following the instructions outlined below, simply peel and stick the label onto your package and deliver it to or leave it for your post man.  Its that easy and simple.

Exchange and Return

Read our simple Returns and Exchanges Policy below, follow the steps for the type of transaction you want to make, and remember, you can always contact us with any additional order or product-related questions or issues!
  • All returns packages must be received within 30 days of the date your order shipped from us.  Returns outside this timeframe may be accepted at the discretion of CARISSA ROSE and may only be refunded as a store credit.

  • Returns are processed within 5-7 business days of package receipt.

  • Refunds can only be issued to your original payment method or in the form of store credit.

  • Shipping is non-refundable, except in cases where we have made a shipping error.

  • The following items are non-refundable:

    • Returns received after 30 days of the original order shipment date

    • Returns received in damaged or worn condition

  • The following items are returnable for store credit only:

    • Returns received more than 30 days after the original order shipment date (late returns may also be subject to a 50% restocking fee) 
 
How to Make a Return or Exchange

Making returns and exchanges is easy.  As long as your items are eligible for return or exchange (see guideline above), start off by following these easy steps:
  1. Include your original invoice in your package. If you misplaced it, simply go to "My Account," click on your "Order History," select the right order number, and print.

  2. On the front of your packing slip, circle the names of the items you are returning or exchanging and fill out the Return or Exchange column on the back:

  3. Place your packing slip, along with the item(s) in unworn condition and with tags attached, in a securely sealed shipping container.

  4. From the options below, determine the type of transaction you are making, and follow the rest of the steps.

 
Free Domestic Returns

Follow the steps on "How to Make a Return or Exchange," then:
  1. Affix your free, prepaid return label found on the back of your packing slip.  Thankfully, this is a complimentary to you shipping label.

  2. Affix the label to your package, and make sure there are no other shipping labels on it.

  3. Use the US Postal Service to send it on its way. You can find USPS Locations here.

We'll email you when we process your return!
 
International Returns

Follow the steps on "How to Make a Return or Exchange," then ship your package to:
 
CarissaRose.com
attn:  Returns Department
2807 Satsuma Drive
Dallas TX  75229
 
Unfortunately, due to the increased cost of international shipping, we do not offer complimentary international returns.
 
We'll email you when we process your return!
 
Free Domestic Exchanges

If you need to exchange an item for a different size or color, we offer free 'quick' and ‘traditional’ methods of exchange. Here's the difference:
 
Quick Exchange

This is the best and fastest way to ensure you get the size or color you want before an item runs out of stock. To exchange as quickly as possible:

First, call Customer Care at 1-877-654-7673. We’ll place a new order immediately, charge your card for your new item, and waive shipping charges.

All that’s left to do is to return your original item for a full refund! Just follow the steps listed under "How to Make a Return or Exchange" and "Free Domestic Returns."

We’ll email you when we process your exchange!
 
Traditional Exchange

This takes a little longer, so our more limited items may be gone by the time we process your request.
 
But, if you don’t want the temporary second charge that comes with a quick exchange, this is your best
option.
 
Just follow the steps listed under "How to Make a Return or Exchange" and "Free Domestic Returns" - be sure to indicate that you are exchanging, and the new size you want.

We’ll email you when we process your exchange!
 
International Exchanges
Unfortunately, due to the increased cost of international shipping, we do not offer international exchanges.
 
Gift returns
If you have received an item as a gift, you may exchange it for another item at the same value, or we may credit the purchaser's credit card for the merchandise amount. 
 
For help, please email customercare@CARISSAROSE.COM
 
Receiving your refund
  • Your refund will be credited to the original purchaser's credit cardand will exclude shipping costs (with the exception of faulty items).

  • If your order has been sent to a destination within the US, all sales taxes will be refunded. Outside the US, customs duties and sales taxes are non-refundable through CARISSA ROSE. However, you may be able to recover these by contacting your local customs bureau directly.

  • Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

 
Important information
  • All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately

  • Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

  • Items should be returned in their original packaging to ensure they are adequately protected in transit.

 
Faulty goods
  • Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

  • Where possible, we will offer to repair faulty items. We also may exchange your item, for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

  • For all faulty items outside of our Returns Policy, please contact customercare@CARISSAROSE.com

 
 
Colors

We have made every effort to display as accurately as possible the colors of our products that appear on CARISSA ROSE. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
 
 
carissa on tv
Flat Rate Shipping $12
Quick Exchanges, Free Returns